Principles of Excellence
Educational institutions participating in the Principles of Excellence program agree to the following guidelines:
- Provide students with a personalized form covering the total cost of an education program.
- Provide educational plans for all military and Veteran education beneficiaries.
- Accommodate Servicemembers and Reservists absent due to service requirements.
- Designated a point of contact to provide academic and financial advice.
- Ensure accreditation of all new programs prior to enrolling students.
- Align institutional refund policies with those under Title IV, which governs the administration of federal student financial aid programs.
Military/Veterans Financial Aid
This section of FinAid provides information about student financial aid resources for students who are interested in pursuing careers in the military and for veterans and their dependents.
This information is intended primarily for US citizens. Military student aid, such as the Montgomery GI Bill, is the main reason many people enlist in the armed forces. However, GI Bill benefits cover only about three-fifths of the average cost of a college education, and about a third of eligible veterans fail to use their benefits.
The Department of Defense announces the launch of the Postsecondary Education Complaint System which will provide a centralized online reporting system for service members and their families to use in reporting problems with education institutions. Agency partners including the Departments of Veterans Affairs and Education are also launching online feedback tools providing a centralized system for veterans, service members and eligible family members to file student complaints.
Students can submit a complaint if they believe their school is failing to follow the Principles of Excellence through the centralized online reporting system accessed via the Department of Defense website. Examples of education-related issues may include, but are not limited to, misrepresentation or deceptive actions with regards to private or institutional loans, high-pressure recruitment tactics, false representations about degree programs, and misleading statements regarding accreditation.
The complaint system is part of the President's Executive Order establishing Principles of Excellence for educational institutions serving Service Members, Veterans, Spouses, and other Family Members; designed to empower beneficiaries to report experiences related to misleading or unfair acts or practices by educational institutions serving veterans, service members and their families.
Military-connected students using Tuition Assistance (TA) or Military Spouse Career Advancement Accounts (MyCAA) Scholarships can submit feedback at: www.militaryonesource.mil/voluntary-education/complaint. Once a complaint is received, agency staff will contact both the student submitting the complaint as well as the referenced school, working with both parties to fully understand the issue raised and seek resolution.